Privacy Policy

Introduction

ClearFlow Kitchen Canopy & Ventilation (“ClearFlow”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

ClearFlow Kitchen Canopy & Ventilation provides commercial kitchen ventilation, extraction systems, canopy installations, and related services throughout the United Kingdom.

Contact Information:

ClearFlow Kitchen Canopy & Ventilation
Phone: +44 7842 779633

Information We Collect

We may collect and process the following information:

Information You Provide

  • Name

  • Company name

  • Email address

  • Telephone number

  • Project details

  • Property address (where relevant to your project)

  • Any information submitted through contact forms, quotation requests, emails, or telephone conversations

Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on the website

  • Referring websites

  • Website usage data through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations and proposals

  • Deliver our services

  • Communicate regarding projects

  • Improve our website and services

  • Meet legal and regulatory requirements

  • Prevent fraud and enhance website security

  • Send marketing communications where consent has been provided

Legal Basis for Processing

Under UK data protection laws, we process personal data based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

Marketing Communications

We may occasionally send information about our services, promotions, or industry updates.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link included in marketing emails.

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used for:

  • Website functionality

  • Analytics and performance monitoring

  • Marketing and advertising purposes

You can manage cookie preferences through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Professional advisers

  • Service providers and subcontractors

  • Website hosting providers

  • Analytics providers

  • Regulatory authorities where required by law

All third parties are required to keep your information secure and process it only for authorised purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or storage system can be guaranteed as completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided above.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

ClearFlow Kitchen Canopy & Ventilation

Phone: +44 7842 779633

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.